I had balance in my Trading Account untill Friday afternoon, but later in the evening it is showing zero balance. Even today(Saturday) in the morning it is showing zero balance. Why ?

    1. Trade Smart Online

      Hello Anil,
      Kindly check your ledger details on weekdays because our system might be in maintenance on weekends.

    1. Trade Smart Online

      Hello Raghul,
      Hope you must have tried login to NEST trader at midnight when our software must in maintenance. Kindly login during the day and let us know if you are still facing the issue.

  2. Ziya

    If Adhoc payment means the transfer of fund by NEFT to my account from exchange??
    For how many days it remains as adhoc ?
    And when i can pay it out to my bank?

    1. Trade Smart Online

      Hello Ziya,
      Adhoc payment means the funds received from NEFT. If you transfer NEFT today then for today it will there in Adhoc. From tomorrow onwards it will add your balance. You can take the payout after one day from your payin.

    1. Trade Smart Online

      Hello Virendra,
      Adhoc column represents, the fund transfer received to your trading account through NEFT/IMPS payment modes.

    1. Trade Smart Online

      Hello Kamlesh,
      Rs.58000 has been updated in your trading account. Kindly check your balance in the trading application.

    1. Trade Smart Online

      Hello Megha,
      To know the status of your fund transfer, we need your account details like client code and from which bank the transfer is done. Kindly send all the required details to su*****@vn****.com. We will check and revert you.

  3. Saurabh Sase

    I Sold my shares and amount is credited to my D-mat account as “adhoc Amount”, I want to payout my money but it is not showing in my balance available for payout.

    1. Trade Smart Online

      Hi Saurabh,
      Once the equity shares are sold, shares are visible on next (T+1) day in Adhoc amount. On T+2 days, you will receive money to your trading account from the exchange. Once you receive the credit, you can place a payout request.

    1. Trade Smart Online

      Hi Anil,
      You can change your security answers as follows.

      1. NEST desktop software: After you login, go to File > Change 2FA Questions.
      2. NEST Web based: After the login, Click on Account > Modify Q & A.
      3. Sine mobile app: On the login screen click on “2FA” and follow the procedure.

      Please let us know in case you have any questions.

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