1. sharda

    Hi, My Demat is is freezed, We have filled the CVL KRA, it is saying Address not match. We checked everything Aadhar and address in Bank is same . What step shou;d be taken?

    1. Sushma Shivanagi Article Author

      Hello Prajakta,
      Your BOX login ID will be your client ID that starts from “Y”. You may reset the password if you do not remember.

    1. Sushma Shivanagi Article Author

      Hello Rajnish,
      We understand that you might be facing issue in getting the email OTP. The email and mobile verification OTP is been sent from your KRA. We do not have much control on it. Request you to please try at differ intervals.

  2. Himanshu

    That I had already sent you the documents to update my kyc, my ticket no is 748138, your customer care executive told that it will be done 6th September but there is no response from your side, even KRA Portal is (karvy KRA in my case ) is not working, why such delay is happening?? I am facing a lot of loss due to such unprofessional system,

    1. Sushma Shivanagi Article Author

      Hello Himanshu,
      Your request is processed from our end. You may have received an email and the SMS. Please open the link from both SMS and email and complete the process.

    1. Sushma Shivanagi Article Author

      We have received your request and shall be processed soon after checking upon your documents. We will update the same on your ticket as soon as possible.

    1. Sushma Shivanagi Article Author

      Hello Silky Sharma,
      If you have already emailed your records, please share with us the ticket number. We will check for you and update the same.

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