TradeSmart provides multiple avenues for clients to get in touch, seek assistance, or raise concerns. In this article, we will explain how you can contact TradeSmart for any query or complaint, ensuring a seamless trading experience.

Phone Support:

Dial TradeSmart’s dedicated customer care helpline at 022-61208000 / 42878000. Listen to the automated menu and select the appropriate option for queries or complaints.

Email Support:

If you prefer written communication, you can reach out to TradeSmart’s customer care via email. This ensures that your concern is properly tracked and addressed.

Raise a support ticket:

To raise a support ticket, follow these steps:

  1. Click here to raise a support ticket
  2. Please fill in the accurate and specific information about your concern. Include relevant attachments, screenshots, or any other supporting documents. 
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  3. Enter the CAPTCHA text
  4. Submit the ticket. You will receive a confirmation message on your email, and your ticket will be assigned a unique reference number.
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Track ticket status
  1. Click here to know the ticket status
  2. Enter the email ID, the ticket number and click on the button “Email Access Link”
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  3. An email will be sent to your email ID which will have a link to know the ticket status as shown in the screenshot below
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Chat Support:

TradeSmart’s online chat facility offers real-time assistance, making it convenient to get instant responses to your queries. Here’s how to use this feature:

  1. Visit our Website
  2. Find “Chat with us” option at the bottom right corner of the site
  3. Click on the chat window to initiate a conversation with a customer care representative

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