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How can I close my account with you?

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  1. Reply
    Neha

    I need to close my account.. there are no issues as such but please initiate closure of the same. I don’t want to mail anything or have any problems. Please let me know the process of the same.

    1. Reply
      TradeSmart

      Hello Neha,
      We would be sorry to see you go. You may login to BOX back office, go to My profile section and place the closure request. You may take the help of our online chat facility if you need any further assistance.

  2. Reply
    Havishmathi Prabhushankar Tharmia

    Hello support desk. Please close my account opening procedure which is incomplete with tradesmart. I do not wish to go ahead with the application which is facing error during the process.

    1. Reply
      TradeSmart

      Hello Havishmathi,
      Sorry to hear about your experience. Our goal is the total satisfaction of our customers and to provide a positive experience. Our team shall get in touch with you to resolve your query.

    1. Reply
      TradeSmart

      Hi Ashish,
      We would be sorry to see you go. We would also like to understand if there is any issue you are facing. Just to let you know, as per SEBI guidelines, account cannot be closed online, you are required to courier us the account closure form to our address mentioned in the above article.

    1. Reply
      TradeSmart

      Hello Jit,
      Sorry to know you want to close your account. Kindly help us in case you are looking for any feature or if you are facing any issue. We would be happy to help you.

    1. Reply
      TradeSmart

      Hello Mohit,
      Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further. Kindly email us at [email protected] along with your client details.

    1. Reply
      TradeSmart

      Hello Goutam,
      Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further. Kindly email us at [email protected] along with your client details.

  8. Reply
    Rakesh

    Hi I want to close my account with trades mart online every time I sent closure form u told me this is not matching that is not matching. If u can close it through video conferencing that will be great.

    1. Reply
      TradeSmart

      Hello Rakesh,
      Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for share transfer. This will help us to improve our service further. As per our records, we haven’t received a physical copy of account closure form at our Mumbai Corporate office.
      Kindly email us at [email protected] along with the soft copy of account closure form. We shall check and update you.

    1. Reply
      TradeSmart

      Hello Shailesh,
      Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further.

    1. Reply
      TradeSmart

      Hello Honey,
      Your investments are safe with TradeSmart. You may check your holdings in BOX As per our records, you haven’t submitted the physical copy of Power of Attorney (PoA). Until we’ve received your POA, the stocks/bonds in your demat account will not be visible to you in any of the trading applications. However, it is possible for you to sell your holdings without having to go through the hassle of sending a physical courier. Click here to know more on Electronic Instruction.

    1. Reply
      Trade Smart Online

      Hi Tharun,
      We would like to know the reason of account closure. This will help us to better our service further. As mentioned in the above article, you need to download the account closure form, take the print, fill in the required details with sign and courier us at the mentioned address.

    1. Reply
      Trade Smart Online

      Hello Chirag,
      Sorry to know you want to close the account. Could you please let us know the reason for closure so that we can try our best to provide you best service possible?

        1. Reply
          TradeSmart

          Hello Ishwer,
          Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further.

  14. Reply
    K Muralidharan Nair

    I want to close my Trading and demat account with Tradesmart online. I am facing lot of problems and delays every time I try to transfer funds from my Registered bank account to Trading account. Many times my account is debited but funds not received in trading account. Customer service simply replies that the transaction is FAILED, without assigning any proper reason. Pl let me know the procedure for Closure of my account and transfer of Balance amount in my trading account to my Bank account. I have NIL scrips in my Demat a/c. KM NAIR(YCHK15)

    1. Reply
      Trade Smart Online

      Hello Mr.Nair,
      We understand your concern. Request you to do NEFT/IMPS or through UPI. If you are still facing the issue then please let us know, we shall arrange a call from our team.

        1. Reply
          TradeSmart

          Hello Ganesh,
          Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further. Secondly, as per the regulatory requirements, we need a physical copy of filled and signed account closure forms along with required documents at our Mumbai corporate office. Kindly email us at [email protected] along with your client details so that we can check and assist you accordingly.

    1. Reply
      Trade Smart Online

      Hello Ritesh,
      We are sorry you felt this way. Kindly let us know whether there is any concern that you want to close the account.

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