1. Rakesh Yadav YMUR193

    Sir, I want to close my account .. there is 1 share of some company is with you. Pls sell it and close the account.. I had requested several times and emailed you but there is no action from your end yet.. pls do the needful urgently and confirm..

    1. Sushma Shivanagi Article Author

      We understand your request to close your account. However, as per regulatory guidelines, clients are required to initiate the account closure process themselves. We apologize for any inconvenience this may cause. Please log in to your BOX account and follow the procedure outlined in the email we replied to you to initiate the closure request. Once initiated, we will promptly process your request. If you encounter any difficulties or have further questions, please feel free to reach out to us for assistance.

  2. Sridhar D

    Dear Sir, I request you to kindly close my account permanently immediately please as I got a huge loss and iam not using from long time. I already in pain. Please close my account immediately.

    1. Sushma Shivanagi Article Author

      Hello Sridhar,
      We understand your concern. Kindly login to BOX my profile section. Scroll down and click the Close Account button to submit your online closure request.

  3. Dinesh Soni

    I had already sent closer form 3 years ago.
    I had complaint in SEBI regarding your reminder after closure demat account.

    1. Sushma Shivanagi Article Author

      Hello Dinesh,
      As per the confirmation given to you on the ticket 917194, your account has been closed with us. Kindly get in touch with us at 022-61208000 if you would like to open account again.

  4. Prashant

    Dear TradeSmart Team,

    My account has been inactive for a considerable period since I ceased trading. Despite having sent an email requesting account deactivation in 2022, I am still receiving emails regarding AMC. Kindly deactivate my account, as I have no intention of incurring any charges due to its non-usage.

    1. Sushma Shivanagi Article Author

      Hello Prashant,
      We have received your account closure request yesterday through our back office BOX. It would require 8 -10 days to process your request. Our team is looking into it. Appreciate your patience and cooperation.

    1. TradeSmart

      Hello Roshan,
      We understand you would like to close your account. Please let us know if you are facing any issues. We would be happy to resolve those for you.

  5. Rahul

    I have already discounted account with treadsmart before 8 years so now why I am getting messages for AMC?

    1. TradeSmart

      Hello Rahul,
      As per our records, we did not receive your account closure request. Kindly email us at [email protected] mentioning your query and account details. We shall check and update you about your account status.

  6. Santosh ghumare

    I’m not an active user. Not interested to continue, and also two stocks in your account, please suggest.
    Also wanted to know if any AMC is applicable on my account

    1. TradeSmart

      Hello Santosh,
      Sorry to know that you have discontinued trading with us. Kindly let us know if we can assist you in your further trading. We shall also arrange a call to address all your concerns.

  7. Pranay Awasthi

    I have already gave the AMC charge on March’23 but today i.e., 7 June’23 I have received msg and mail for due amount.
    What is the meaning of AMC if it was not deducted for yearly…..plz explain

    1. TradeSmart

      Hello Amit,
      Are you looking for any services? It would be great if you could tell us if we can be of any help to activate your account.

    1. TradeSmart

      Hello Gurinder,
      Request you to share with us the reason for closing your account with us. We would be glad to resolve them for you if any.

    1. TradeSmart

      Hello Shipra,
      It would be better if you could share with us the reason for closing your account. We would be happy to resolve the issue if any.

    1. TradeSmart

      Hello Kanwarjit,
      We understand about your concern. If you trade only in derivatives then you can keep the trading account and close the demat account only. No AMC will be changed to the trading account. If you still wish to close the account then please login to BOX and go to My profile. You would find an option to close your account online.

  8. DC

    DON’T PAY THEM…………

    They aggressively market and followup to sell the DMAT accounts and then wave-off 1 or 2 years of AMC, but suddenly they want to charge. The account opening is done totally online but they can’t close the account.


    As a result they have lost any opportunity of bringing me back as a customer. I will also not advise my friends and family to stay away!

    1. TradeSmart

      We are sorry you felt this way. We would like to know if you are facing any issues. As per the regulatory requirement, the account has to be closed offline. Also, we saw that there are possibilities for closing the account online. We are exploring the best possible option to implement the same.

    1. TradeSmart

      Hello Sanjay,
      Can you please let us know whether you are facing any issue? It would be great if you could share us the reason for account closure. This will help us to improve our service further. First year demat AMC is free and from next year onwards it is Rs 300 plus GST per year. Life time AMC is free for trading account. Kindly email us at [email protected] along with your client details. We shall check the your account details and update you.


    I asked to close my account as I am not active user, still system deducted 354 INR. Why?
    Please, help me to close the account.

  10. Pingback: Where can I find a list of all the charges applicable? | Knowledge Base

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